ITIL v4 Foundations

Earned ITIL v4 Foundations certification from Axelos/PeopleCert, covering IT service management principles, the service value system, and the four dimensions of service management. This credential bridges the gap between traditional project delivery and IT service operations, providing a framework for understanding how technology teams deliver value.

• IT service management best practices
• Service value system and value chain understanding
• Four dimensions of service management
• Bridge between project delivery and IT operations

As a BA working with software platforms, understanding IT service management frameworks helps me bridge business needs and technology delivery more effectively.

Learned how IT service management frameworks complement project management. Understanding the service value chain improved how I think about delivering value through technology.