Product & Software Delivery

SaaS product management, software rollouts, and client implementation

Product ownership, QA leadership, large-scale software rollouts, and client implementation. I function as de facto Product Owner; writing user stories, managing the backlog, running QA cycles, and leading UAT coordination across a 300+ client rollout. This work spans the full delivery lifecycle: from understanding problems deeply, to shipping solutions, to scaling them across hundreds of clients.

Product Ownership

User Story Writing

Backlog Management

QA & Testing Leadership

User Research

Requirements Gathering

Stakeholder Communication

Market Analysis

Data-Driven Decision Making

UX Analysis

Problem Framing

UAT Coordination

Large-Scale Delivery

Stakeholder Management

Risk Management

Scrum Master

Agile Process Leadership

Process Improvement

Cross-Functional Leadership

Change Management

QA & Governance

Jira Administration

SaaS Product Ownership

De facto Product Owner for an enterprise SaaS platform: writing user stories, managing the backlog, and translating business needs into buildable development tasks.

JiraConfluenceEnterprise SaaS Platform

QA & Testing Leadership

Structured QA testing ownership: conducting verification, logging issues with reproduction steps, and coordinating UAT across stakeholders.

JiraManual TestingUAT Processes

Manifest Completion Flow Analysis

A product brief analyzing the manifest completion workflow, identifying UX bottlenecks and proposing structured improvements.

JiraConfluenceExcelUser Research

Client Onboarding Insights

Systematic documentation of patterns and insights gathered from onboarding 300+ clients onto a SaaS platform.

JiraConfluenceExcelInterview Techniques

Market & Competitor Analysis

Comprehensive competitive intelligence work covering market positioning, feature comparison, and strategic gap analysis.

ExcelConfluenceMarket Research Tools

User Insight Documentation System

A structured system for capturing, categorizing, and actioning user insights from multiple sources.

JiraConfluenceCustom Tracking

Video Production (Internal & Client-Facing)

Produced internal and client-facing video content explaining workflows and platform capabilities, including board-level presentations.

ElevenLabsMidJourneyCapCutAI Voice Generation

User Management & Role Design

Collaborated on core system design: user role definitions, visibility rules, access scoping, and naming conventions.

JiraConfluence

SaaS Platform Rollout (300+ Clients)

Leading critical pieces of a 300+ client SaaS rollout: from requirements gathering and QA to UAT coordination and production deployment.

JiraExcelConfluencePower BI

Dual Jira Systems Architecture

Designed and administered two parallel Jira systems. Scrum for software development, Kanban for operations, with ~200 stories/tasks authored.

JiraConfluenceJira Automations

Scrum Master & Agile Process Leadership

Driving sprint ceremonies, maintaining Agile flow, surfacing blockers, and ensuring delivery rhythm across the team.

JiraConfluenceAgile/Scrum

Enterprise API Integration

Managed a SaaS API integration that grew from 14 to 24 endpoints, coordinating between internal developers and the client's engineering team.

API IntegrationREST APIsJiraConfluenceStakeholder Management+1

Operational Demo Application

Built a working demo application to showcase platform capabilities to a prospective municipal client as part of a business development engagement.

ReactBusiness DevelopmentDemo EngineeringStakeholder Management